Playthings
Collars & Harnesses
Designer Apparel
Tasty Treats
Fine Dining
Bedding & Linens
Delilah's L'il Luxuries
Sport & Adventure
Travelin' 'round the World
For Dog Lovers
The Kitty Korner
New Items

SEARCH SITE:

• Can I get updates about what's new at WOOF?
• How often do you get new merchandise?
• What happens if I order the wrong size?
• Why does it take MJ so long to choose food off a menu?
• How Much is Shipping?
• How Long Will it Take to Get My Order?

Can I get updates about what's new at WOOF? TOP

You can join our mailing list.  We send out periodic updates and announcements about new lines and treats that are coming.  Specials and 'private sales' and fun events.

Join Wilbur's Fan Club

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How often do you get new merchandise? TOP

All the time!  We work with more than 150 different designers and vendors and we receive shipments almost daily.

Sometimes, several times a day during the holiday season.

What happens if I order the wrong size? TOP

We want you to be excited about your new purchases.  If an item does not meet your expectations, we will be happy to exchange it.  In the case of a return, you may receive store credit for the full purchase price. However, the credit will not include the shipping and handling costs.  See http://woofandbark.com/pages/customerservice.php for additional information regarding returns and exchanges.

Why does it take MJ so long to choose food off a menu? TOP

Because she starts with the desserts!

How Much is Shipping? TOP

Right now, we are offering Flat Rate Shipping for just $7.95 !

Please read the following exceptions:

How Long Will it Take to Get My Order? TOP

The time to receive your items may vary: Please note that with standard or ground shipping, your items may take 5 - 15 business days for delivery. If you wish to have your shipment expedited, contact us at wilbur@woofandbark.com.

Custom Orders do not qualify for expedited shipping as they are made to order. 

Most orders are fulfilled from our store in Texas.  However occasionally some items may be shipped from different warehouses.  Items may be shipped by FedEx, UPS, DHL and the US Postal Service. Some of our larger items are shipped direct and may arrive separately from other items on your order.

Shipping charges are based on the total amount of your order.  Large items such as beds and furniture include extra shipping surcharges for dimensions and oversize weights which are added to the total shipping charges.  If shipping charges will be more than what was calculated during checkout, we will contact you via e-mail.