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SEARCH SITE:

• Can I get updates about what's new at WOOF?
• How Does WOOF Calculate Shipping
• How often does WOOF get new merchandise?
• What happens if I order the wrong size?
• How Long Will it Take to Get My Order?
• What is WOOF's Privacy Policy?
• Why does it take MJ so long to choose food off a menu?

Can I get updates about what's new at WOOF? TOP

You can join our mailing list.  We send out periodic updates and announcements about new lines and treats that are coming.  Specials and 'private sales' and fun events.

How Does WOOF Calculate Shipping TOP

Right now, we are offering Flat Rate Shipping for just $7.99!

Please read the following exceptions: 

• Applies to merchandise orders only.  
• Oversize and over weight items (including furniture, beds, med to large crates, strollers and feeders) do not apply.
• Available for Ground and USPS Priority Mail shipping only.
• This offer is not available for International orders or addresses.

How often does WOOF get new merchandise? TOP

All the time!  We work with more than 150 different designers and vendors and we receive shipments almost daily.

Sometimes, several times a day during the holiday season.

What happens if I order the wrong size? TOP

We want you to be excited about your new purchases.  If an item does not meet your expectations, we will be happy to exchange it.  In the case of a return, you may receive store credit for the full purchase price. However, the credit will not include the shipping and handling costs.  See http://woofandbark.com/pages/customerservice.php for additional information regarding returns and exchanges.

How Long Will it Take to Get My Order? TOP

The time to receive your items may vary: Please note that with standard or ground shipping, your items may take 5 - 15 business days for delivery. If you wish to have your shipment expedited, contact us at wilbur@woofandbark.com.

Custom Orders do not qualify for expedited shipping as they are made to order. 

Most orders are fulfilled from our store in Texas.  However occasionally some items may be shipped from different warehouses.  Items may be shipped by FedEx, UPS, DHL and the US Postal Service. Some of our larger items are shipped direct and may arrive separately from other items on your order.

Shipping charges are based on the total amount of your order.  Large items such as beds and furniture include extra shipping surcharges for dimensions and oversize weights which are added to the total shipping charges.  If shipping charges will be more than what was calculated during checkout, we will contact you via e-mail.

What is WOOF's Privacy Policy? TOP

At WOOF...cool stuff for dogs, we respect your privacy. While using WOOF's website, you may provide us with information that enables us to provide you with enhanced services. This online privacy policy describes how we use and protect any individual identifying information that you share with us and enables us to identify you, such as your e-mail address, name, title, and mailing address.

We urge you at all times to use caution when providing individual identifying information, and suggest that you read the information provided by the Federal Trade Commission on Consumer Information Security.

Information Collection, Use
In general, you can visit WOOF's website without telling us who you are or revealing any personal information about yourself. As a necessity, however, we collect individual identification (i.e., full name, e-mail address, phone, etc.) when you complete one of our information requests or product ordering forms.  We use these details to professionally respond to your needs.

We may use the information if you volunteer it to notify you from time to time about new services and products, and about updates to our existing products. You will always have an option to opt out of any email communications.

Information Sharing, Disclosure
We will not sell, rent or lease your personally identifiable information to others unless we are required by law.

Security
No data transmission over the Internet can be guaranteed to be 100 percent secure. Although WOOF is committed to protecting your personal information, WOOF...cool stuff for dogs cannot ensure or warrant the security of any information you send to us or from our online services, and you do so at your own risk. Only authorized employees will have access to your personal information and such access is limited to a need-to-know basis.

Our online store supplies you with a secure session within our shopping checkout process. You will notice a padlock icon on the base of your browser when you enter through to the checkout. This indicates that all information entered in the session is secure. Your credit card information is safe. Our online system automatically encrypts all your details using the latest SSL encryption standard. Payments may be made using Visa, Mastercard, Bankcard, American Express and Diners. If you prefer to order using a bank check or money order, please contact us so that we can complete your order.

Related Website Links
As an informational resource only, WOOF may provide you with links to other websites. We are not responsible for the privacy practices of these sites and we do not endorse them or make any representations about them or any information, services, products, or materials found on them. If you decide to access any of the third party sites through links, we strongly encourage you to read their privacy statements.

Why does it take MJ so long to choose food off a menu? TOP

Because she starts with the desserts!